CX SUMMIT 2021

CONFERENCE AGENDA

8.30-8.35

Event is started with video looping and sing Indonesia Raya.

8.35-8.40

MC to greet and briefly explain about CX Summit 2021 background and the exciting series of agenda including gamification

8.40-8.55

Video Greeting by all Telkom Directors

9.15-9.35

Keynote Speech

Sandiaga S. Uno
Minister of Tourism and Creative Economy

“Optimism for the Revival of Tourism and Business in Indonesia Towards 2022”
9.35-9.55

Keynote Speech

Teten Masduki
Minister for Cooperatives and Small and Medium Enterprises


“Post-Pandemic Strategy for SMEs Revival”
9.55-10.25

Sharing Session I – Breakout Room 1 (ENTERPRISE)

Lucky Gani
Chief of Operations & Director of Marketing, Microsoft Indonesia


“Transforming Marketing with AI @Microsoft”

9.55-10.25

Sharing Session I – Breakout Room 2 (TOURISM)

Helmy Yahya
Advisor, 
ICXP

“What Indonesia Can Learn from Other Countries to Deliver Best CX”

9.55-10.25

Sharing Session I – Breakout Room 3 – (SMB)

Subiakto Priosoedarsono

Praktisi Branding 50 Tahun


“Build Your Brand Starts from Customer Experience”
10.25-11.10

Sharing Session II – Breakout Room 1 (ENTERPRISE)

Jeremy Utley
Director of Executive Education, Hasso Plattner Institute of Design at Stanford
Director of Executive Education Stanford D School

“Use Design Thinking to Revolutionize CX”

10.25-11.10

Sharing Session II – Breakout Room 2 (TOURISM)

Derrick Heng
Director of Marketing,
Telkomsel

“5G as a Customer Experience Game Changer”

10.25-11.10

Sharing Session II – Breakout Room 3 (SMB)

Jussi Edlund
Regional Design Director
Accenture

“Moving Beyond CX to Business of Experience”

11.10-11.55

“Implementing Customer-Centric Values to Lead Digital Transformation Success”

Breakout Room 1 (ENTERPRISE)

Moderator:

Sri Safitri (DEVP CX & Digitization Telkom)

Panelis 1 :
Iwan Rusdarmono (OVP Consumer Assurance, Telkom)

Panelis 2:
Yudhistira Nugraha (CEO Jakarta Smart City)

Panelis 3:
Setyo Budianto (CEO PT Pos Financial Indonesia)

Panelis 4:
Noni Purnomo (Komisaris Utama PT Blue Bird Tbk)

11.10-11.55

“Reinventing CX in Travel & Tourism Industry in The New Normal Era”

Breakout Room 2 (TOURISM)

Moderator:
Lia Sovia Ekawati (SM CX Measurement & Performance, Telkom)

Panelis 1 :
M. Awaluddin (Dirut AP2)

Panelis 2 :
Ema Widiastuti (Dir Busdev ITDC)

Panelis 3 :
Shana Fatina (Presdir Otorita Labuan Bajo Flores)

Panelis 4 :
Nurcahyadhi (GM Hyatt Regency Yogyakarta)

11.10-11.55

“SME’s CX Transformation: Where to Start?”

Breakout Room 3 (SMB)

Moderator:
Rahmat Danu Andika (Tribe Leader SMB Digitization, Telkom)

Panelis 1 :
Cut Noosy Keumalafajri (Director 0f CX, Grab Indonesia)

Panelis 2 :
*Pontjo Suharwono (EVP)

Panelis 3 :
Ibrahim Mochamad (Presiden TDA 7.0)

12.45-13.15

Keynote Presentation

Fajrin Rasyid                                                                                                        Chief Digital and Innovation Officer (CDIO)                                             Telkom Indonesia

“Designed for Digital: How to Architect Business for Sustainable Success in Digital Era”

13.15-14.15

Panel Discussion

“The Future Trend of Customer Experience”

Moderator : Rudy A. Dalimunthe (ICXP, SVP Tokopedia)               

Panelis: Eva Noor (ICXP, CEO Xynesis)                   

Panelis: Hastining B. Astuti (Dir. Solution & BusDev Infomedia)                 

Panelis: *Teuku Muda Nanta (EVP Divisi Enterprise Service, Telkom)                     

14.15-14.45

Closing Keynote Presentation

Sri Safitri                                                                                                                  DEVP CX Digitization, Telkom

“Revive and Thrive Your Business by Transforming CX”

14.45-15.00

Virtual Exhibition Game

Collecting secret letters of a surprising word (hidden in several virtual booths)

15.00-15.05

Video CX Website Launch

Preview video of cxsense.com

15.05-15.10

Winner Announcement Pre-Summit Competition

MC: Result of Pre-Summit Competitions

1st Competition: CX Web Writing Competition (3 Winners)
2nd Competition: Best Q&A (10 Winners)
3rd Competition: Video/Reels in Instagram (5 Winners)

15.10-15.15

Virtual Expo Game Winner Announcement

Result of Winners from Virtual Exhibition Game

15.15-15.20

Spin the wheel (Door Prize)

1. 5 Lucky Names (@cxsense.official Post the CX Summit 2021 moment in IG)
2. 3 Lucky Winners (Registered Corporate Customers) by zoom attendees

15.20-15.25

Closing & Feedback Survey

Starting 9 – 10 Dec 21 (Result on 15 Dec 21 for Top 10 Feedback)